01
Know what happened before you reply.
Bring charger alerts, session details and past conversations into the same support view.
Connected operationsFR-204Online · 22 kW
BE-118Charging · 50 kW
NL-072Available · 150 kW
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Automate support for your EV charging users.
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Automate support for EV charging users and manage every message, call and charger issue from one place. EV24 gives CPOs and eMSPs the context to resolve requests without losing the human connection.
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ChannelVoice
+Mine 6Unassigned 18All 24
Claire Bernard
Call recording · 01:48
Station #FR-732WA
Jonas Weber
Connector is still locked...
Station #DE-418@
Elena Rossi
Receipt for yesterday’s session
Station #IT-096Thomas Leroy
Call recording · 03:12
Station #BE-221WA
Noor de Vries
Thanks, charging has started
Station #NL-507CB
Claire Bernard#4812 · Voice
Station #FR-732 Connected50 kW DC
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Connected across Europe
Support that speaks to your charging network.
EV24 connects with CPO and eMSP environments, so support teams can move from “we’ll investigate” to an informed answer while the driver is still there.
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Operators, platforms and infrastructure partners across Europe
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When a driver is stuck, context matters. EV24 puts the conversation, customer history and charger status together, giving agents and AI the complete picture.
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AI
Call summary generated
01:42 Issue resolved
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WAWhatsApp conversation
Linked to charger #DE-204Reply to Anna...
EV24 AI
Conversation summary
Customer’s cable remained locked after ending their session.
Recommended action
Send remote unlock command and confirm connector release.
Voice, fully visible
Every call becomes useful context.
Listen to recordings, search accurate transcripts and catch up through AI summaries. Calls become part of the customer record instead of disappearing when they end.
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MD
Call with Marc DuboisToday, 10:24 · 04:18
ResolvedAgent
I can see that charger from here. The payment was accepted, but the handshake timed out.
Marc
Okay, the light has turned green now. It’s starting.
AI summary
Remote restart restored the charger connection. Customer confirmed the session started successfully.
“
A big thank you to EV24 for their rigour and professionalism. A team that is always attentive and available.
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Freddy BoukhrisBorneeco
Support the next charge
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+33 1 85 41 28 67
+33 1 85 41 28 67